Easewell — Returns and refunds draft

PRIVATE WORKING DRAFT — not published or in effect. Prepared for merchant review on October 16, 2026. Review notes below must be resolved before this becomes a customer-facing policy.

20-day returns

You can request a return within 20 days of delivery. Products must be undamaged to qualify for a change-of-mind return. This condition does not exclude items that arrived damaged, defective, or incorrect.

Request a return or refund

For a return request or an issue with your Easewell massager, email hieasewell@gmail.com. Include your order number, the email used at checkout, and a brief description of the issue.

Damaged, faulty, or incorrect items

If your item arrives damaged, does not function as expected, or differs from your order, contact us with the details. Photos of the item and packaging can help us review what happened. Do not send payment card details by email.

Return shipping costs

For a change-of-mind return, you are responsible for the return shipping cost. If your item arrived damaged, defective, or incorrect and we require it to be returned, Easewell will cover the return shipping cost.

Merchant review — required before publication

• Merchant confirmed a 20-day window for undamaged products. This draft measures the window from delivery.
• Decide whether opened or used massagers are eligible, and specify packaging and accessory requirements.
• Confirm return authorization process and the actual return destination. The existing business address has not been assumed to be a return address.
• Confirm any restocking fee, refund of original shipping, exchange availability, and exclusions.
• Specify inspection and refund processing timelines, refund method, and cancellation rules.

The 30-day return window is separate from refund processing time. The return address, refund timing, and remaining eligibility details still need confirmation. Nothing in this policy limits applicable consumer rights.